It is very important for a Sales and a Leasing Consultant to develop a good rapport with their customers. If a Sales and a Leasing Consultant is able to develop a rapport with their customers then they are able to enjoy a lot of benefits.
Omari Betts is a Sales and a Leasing Consultant in an automobile company that deals with new and certified pre-owned cars. He understands the importance of rapport building and ensures that he has very good rapport with his customers. He loves his job and also loves interacting with different people.
If you are really interested to get some more details about how effective rapport building helps a Sales and a Leasing Consultant then you can go through the details given below:
- If a Sales Consultant is able to build a good rapport with the customer then it is beneficial for both the customer and the Sales and the Leasing Consultant. If there are any new updates regarding a particular product then the consultant can always let the customer know about it and thereby increase his chances of closing a deal. If the customer gets interested in a particular product then there is every possibility that he will buy the product. The advantage that a customer has here is that he is able to buy the product from a company who has previously provided him with good service.
- If you have a good rapport with your customers and in case the market is down for some reason then you can surely fall back on your old clients. If you are not able to perform well then your old customers might provide you with some good sales and thereby prevent you from becoming an under performer. The advantage that a customer has here is that he can call you anytime and get his queries settled. Since you are the expert so the solution that your customer will get will surely be a good one.
- A good customer rapport will help you to develop a lifelong relationship. This will benefit you personally as well as professionally. If you have a good rapport with their customer then you can remain associated with him throughout your life and he will remain your client in whichever company you go. Proper rapport building helps in developing long lasting relationships.
Omari Betts understands the importance of good rapport building and also knows that in order to build a good rapport it is essential to communicate well with is customers. He always tries to ensure that his customers are able to get good value for their money. He believes that order to be a successful Sales and a Leasing Consultant it is important that you understand the product well and explain its benefits to the customers. He also answers all the customer related queries and is therefore able to build a good rapport with his customers. His customers are able to trust him and therefore are more inclined to buy cars from a company with which he is associated.